CUSTOMER SATISFACTION QUESTIONNAIRE
A family run business offering a prompt personal service
*
Name:
*
Removal date:
*
Reference Number:
*
Email Address:
Before your move
1.
Were you made aware of the BAR "Code of Practice"?
Yes
No
N/A
2.
Did we give you a clear description, price and timetable for the work to be carried out?
Yes
No
N/A
3.
Did we draw your particular attention to our contract terms and conditions relating to:
A
) Liability for loss or damage
Yes
No
N/A
B)
Time limits for making claims
Yes
No
N/A
C)
Cancellation/postponement rights and charges
Yes
No
N/A
4.
Did we explain your insurance or other protection options?
Yes
No
N/A
5.
Did we make you aware of the procedure for making claims and to whom complaints should be referred?
Yes
No
N/A
After your move
6.
Did you need to make a complaint?
Yes
No
N/A
7.
If so, was your complaint or claim handled courteously and promptly?
Yes
No
N/A
Please rate questions 8 and 9 from 1 (lowest) to 5 (highest)
8.
How well do you feel we took care of the packing and/or handling of your property?
1
2
3
4
5
N/A
9.
How satisfied were you with our staff on the day of your move?
1
2
3
4
5
N/A
10.
Do you feel that we offered value for money?
Yes
No
N/A
11.
Would you recommend us to your friends?
Yes
No
N/A
12.
Do you have any other comments that might help us to improve our service?
You may also phone on:
01342 712354
or email to
